bdtjal Privacy Policy

This Privacy Policy ("Policy") describes how bdtjal ("bdtjal", "we", "us", "our") collects, uses, stores, shares, and protects personal information provided by users ("Player", "you", "your") of the bdtjal website located at https://bdtjal.net. This Policy forms part of the bdtjal Terms & Conditions and should be read in conjunction with that document.

By creating a player account on bdtjal or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the bdtjal platform.

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1. Information We Collect

bdtjal collects personal information through several channels — directly from you during registration and account management, automatically through your use of the platform, and from third-party service providers as part of our verification and payment processing workflows. Below is a detailed breakdown of the categories of personal data we collect.

1.1 Information You Provide Directly

When you register an account or interact with the bdtjal platform, you may be asked to provide the following information:

Data Category	Specific Data Points	When Collected
Identity Data	Full legal name, date of birth, gender, national ID or passport number	Registration and KYC verification
Contact Data	Email address, mobile number, residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna)	Registration and account updates
Financial Data	bKash number, Nagad number, Rocket number, Upay number, Visa/Mastercard last four digits, transaction history	Deposit and withdrawal requests
Verification Documents	Copies of government-issued photo ID, proof of address, payment method ownership proof	KYC review process
Support Communications	Email correspondence, support ticket content, chat transcripts	When you contact our support team

1.2 Information Collected Automatically

When you access the bdtjal website, our systems automatically record certain technical data about your visit. This includes your IP address, browser type and version, operating system, device type, referring URL, pages visited, session duration, and in-game activity logs. This data is collected through server logs and first-party cookies and is used primarily for security monitoring, fraud prevention, and platform optimisation.

bdtjal also records behavioural data relating to your gaming activity — such as games played, bet amounts, wager frequency, session times, and deposit and withdrawal patterns. This data is used to personalise your experience, to identify responsible gaming concerns, and to comply with our obligations under applicable anti-money laundering frameworks.

1.3 Information from Third Parties

bdtjal may receive personal data about you from third-party service providers in the course of operating the platform. This includes identity verification results from KYC service providers, transaction confirmation data from bKash, Nagad, Rocket, Upay, and card payment processors, and fraud-risk scoring data from security intelligence partners. In all cases, such third-party providers are contractually bound to handle your data in accordance with applicable data protection standards.

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2. How We Use Your Information

bdtjal processes personal data for specific, clearly defined purposes. We do not process your personal data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which bdtjal uses your personal information are set out below, together with the legal basis for each processing activity.

• Account management: To create, maintain, and administer your bdtjal player account, verify your identity, and ensure the integrity of our one-account-per-player policy.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for each player account.
• Legal compliance: To fulfil obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) regulations, including retaining transaction records for the legally required minimum period.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multiple-account abuse, bonus exploitation, and other prohibited conduct as defined in the bdtjal Terms & Conditions.
• Responsible gaming: To monitor gaming patterns for signs of problem gambling behaviour and to facilitate self-exclusion, deposit limits, and other player-protection tools as described on our Responsible Gaming page.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the quality, security, and performance of the bdtjal platform.
• Customer support: To respond to your enquiries, complaints, and support requests, and to maintain records of our interactions as part of our dispute resolution process.
• Marketing communications: To send you promotional offers, bonus notifications, and news about bdtjal — but only where you have given explicit consent to receive such communications. You may withdraw consent at any time by contacting support at bdtjal.net.

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3. Data Sharing and Disclosure

bdtjal does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. We may, however, share your personal data with a limited set of third-party recipients as necessary to operate the bdtjal platform and meet our legal obligations. Each category of recipient is described below.

3.1 Payment Service Providers

To process your deposits and withdrawals, bdtjal shares necessary transaction data with our authorised payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and the card payment gateway used for Visa and Mastercard transactions. These partners receive only the minimum data required to execute and confirm each transaction. They operate under strict data processing agreements with bdtjal.

3.2 Identity Verification and KYC Providers

bdtjal uses third-party KYC verification services to confirm the identity and age of our players. When you submit identity documents as part of the verification process, those documents may be processed by our KYC partner's systems. All such partners are bound by confidentiality obligations and are prohibited from using your data for any purpose other than identity verification on behalf of bdtjal.

3.3 Game Technology Providers

The games available on the bdtjal platform are supplied by third-party game studios including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, and Ezugi. These providers may receive limited session data (such as a pseudonymous player token, bet amounts, and game outcomes) as part of the technical integration required to deliver their games. They do not receive your name, contact details, or payment information.

3.4 Legal and Regulatory Authorities

bdtjal may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or where bdtjal reasonably believes that disclosure is necessary to protect the rights, property, or safety of bdtjal, its players, or the public. Such disclosures will always be made in compliance with applicable legal requirements.

3.5 Business Transfers

In the event that bdtjal undergoes a corporate restructuring, merger, acquisition, or sale of assets, personal data held by bdtjal may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and the implications for their personal data via the email address registered on their account, with reasonable advance notice.

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4. Cookies and Tracking Technologies

bdtjal uses cookies and similar tracking technologies to enhance your experience on the platform, to maintain your logged-in session, and to gather analytical data about how the site is used. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential to the operation of the bdtjal platform. They enable core functions such as user authentication, session management, and security verification. These cookies cannot be disabled without impairing your ability to use the site.
• Functional cookies: These cookies remember your preferences — such as your preferred language (English) and display settings — so that you do not need to re-enter them on each visit.
• Analytical cookies: These cookies collect anonymised information about how visitors interact with the bdtjal website, including which pages are visited most frequently and how users navigate through the site. This data helps us improve the platform.
• Security cookies: These cookies assist in fraud detection and account security by helping us identify unusual login patterns or device changes that may indicate unauthorised access.

4.2 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is being set. Please be aware that disabling certain cookies may affect the functionality of the bdtjal platform — for example, you may be required to log in again on each visit if session cookies are disabled.

bdtjal does not use third-party advertising or retargeting cookies. We do not share analytical data derived from cookies with any advertising network or social media platform.

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5. Data Retention and Storage

bdtjal retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply to different categories of data held by bdtjal:

• Account data: Retained for the duration of your active account relationship with bdtjal, and for a minimum of five (5) years following the closure of your account, in order to comply with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping obligations.
• KYC documents: Identity verification documents submitted as part of the KYC process are retained for the duration of the account relationship and for a minimum of five (5) years following account closure.
• Support communications: Records of customer support interactions are retained for three (3) years from the date of each interaction, to assist with dispute resolution and service quality review.
• Marketing consent records: Records of your consent to receive marketing communications — and of any subsequent withdrawal of that consent — are retained for as long as may be needed to demonstrate compliance with your preferences.
• Technical logs: Server access logs and security event logs are retained for a rolling period of twelve (12) months, after which they are purged or anonymised.

All personal data held by bdtjal is stored on secure servers. Where data is processed or stored by third-party service providers on behalf of bdtjal, those providers are contractually required to implement security measures equivalent to our own standards and to delete or return data at the end of the applicable retention period.

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6. Your Privacy Rights

bdtjal respects your right to control your personal data. The following rights are available to all bdtjal players in relation to their personal information. To exercise any of these rights, please contact our support team at support at bdtjal.net. We will acknowledge your request promptly and provide a substantive response within a reasonable timeframe, typically within 30 days.

• Right of access: You have the right to request a copy of the personal data that bdtjal holds about you, together with information about how that data is processed.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request that bdtjal delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligation to retain the data.
• Right to restrict processing: You have the right to request that bdtjal restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where bdtjal processes your personal data on the basis of your consent or for the performance of a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where bdtjal processes your data on the basis of your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to object: You have the right to object to the processing of your personal data where bdtjal is relying on legitimate interests as the legal basis for processing, subject to bdtjal demonstrating compelling legitimate grounds that override your interests.

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7. Data Security Measures

bdtjal takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to the following:

• Transport Layer Security (TLS/SSL): All communications between your browser and bdtjal servers are encrypted using 256-bit SSL/TLS protocols, preventing interception of data in transit.
• Access controls: Access to personal data within bdtjal's internal systems is restricted on a strict need-to-know basis. Employees and contractors who handle personal data are subject to confidentiality obligations and undergo regular security awareness training.
• Account security features: bdtjal supports two-factor authentication (2FA) for player accounts. Players are strongly encouraged to enable 2FA to reduce the risk of unauthorised account access.
• Fraud and anomaly detection: Our security systems continuously monitor for unusual login patterns, suspicious transaction activity, and potential account takeover attempts, triggering alerts and automated protective actions where necessary.
• Third-party security audits: bdtjal periodically reviews the security practices of third-party service providers who process personal data on our behalf, and requires all such providers to maintain security standards commensurate with their access to player data.
• Data minimisation: bdtjal limits the personal data collected and processed to what is strictly necessary for each defined purpose, reducing the volume of data at risk in any potential security incident.

While bdtjal employs robust security measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords, to enable two-factor authentication, and to report any suspected unauthorised account activity to support at bdtjal.net without delay.

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8. Changes to This Policy

bdtjal reserves the right to update or revise this Privacy Policy at any time. When material changes are made to the Policy, we will notify players by posting a prominent notice on the bdtjal website and, where appropriate, by sending a notification to the email address registered on your account. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the bdtjal platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes made to this Policy, you should cease using the platform and may request account closure by contacting support at bdtjal.net.

We encourage players to review this Policy periodically to remain informed about how bdtjal is protecting their personal information. This Policy was last reviewed in January 2026 and is effective immediately for all current and new bdtjal players.

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9. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bdtjal handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: support at bdtjal.net (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy requests within 2 business days and to provide a full response within 30 days of receipt.
• Language: All privacy-related communications are handled in English.